Our return policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

Right of withdrawal and returns for defective products

Under the right of withdrawal, you may return any item within 14 days of receiving it. For defective products, please contact us as soon as possible. to arrange a return or refund. To do so, email contact@artdeliris.com and include your order number and a description of the problem.

Return Conditions

For an item to be eligible for return, it must meet the following conditions:

• L'item must be unused and in the condition in which you received it.
• It must be in its original packaging.
• The return must be made within 14 days of delivery.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods, including food.
• Intimate or sanitary products.
• Hazardous materials or substances.
• Flammable liquids or gases.
• Gift cards.
• Downloadable software.
• Certain health and personal care products.

Refunds

Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know whether your refund has been approved or denied. If approved, your refund will be processed, and your original credit card or payment method will automatically be credited within a few days.

Delayed or Missing Refunds

If you have not yet received a refund, first check your bank account again. Then contact your credit card company, as it may take some time for your refund to be officially posted. If you have completed all these steps and still have not received your refund, please contact us at contact@artdeliris.com.

Sale or Promotional Items

Only regularly priced items are eligible for refunds. Unfortunately, sale or promotional items are not eligible for refunds.

Exchanges

We only offer exchanges for items that were initially defective or damaged. If you need to replace an item with the same one, please contact us at contact@artdeliris.com, and we will provide you with the necessary instructions.

Gifts

If the item was marked as a gift when purchased and was shipped directly to you, you will receive a gift credit for the value of the returned item. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the person who gave the gift had the order shipped to themselves to give to you later, we will issue the refund to that person, and they will know that you returned their gift.

Shipping

If the product is defective, please contact us at contact@artdeliris.com to discuss shipping costs. Do not return the item without contacting us first.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item worth more than €75, we recommend using a trackable shipping service or insuring your shipment. We cannot guarantee that we will receive the returned item.